Dispatch Lead

Job Summary

A company is looking for a Dispatch Lead to manage dispatch operations and lead a team of dispatchers.

Key Responsibilities

• Manage day-to-day dispatch operations and ensure timely routing of legal documents
• Lead a team of dispatchers, providing guidance and support on complex assignments
• Monitor territory performance and make data-informed adjustments to meet service expectations

Qualifications

• High school diploma or equivalent; associate's or bachelor's degree preferred
• 2+ years of experience in legal dispatch, process serving, or related legal operations role
• Experience coordinating with offline or on-demand vendors preferred
• Strong organizational and prioritization skills
• Proficiency in dispatch or case management platforms; experience with specific systems preferred