Dispatch Supervisor

Job Summary

A company is looking for a Dispatch Supervisor for the 2nd Shift.

Key Responsibilities

• Oversee a team of Dispatch Associates to ensure effective communication with members and service providers
• Handle escalated member interactions and ensure associates meet quality and safety goals
• Plan and monitor daily workflow, manage resources, and participate in team member selection and development

Required Qualifications

• High school diploma required; Bachelor's degree preferred or equivalent work experience
• 2+ years in a high-volume contact center or dispatch environment
• 5+ years of customer service experience
• 1+ year of supervisory or team lead experience in a contact center
• Intermediate proficiency in Microsoft Office applications