Dispatch Support Agent

Job Summary

To ensure the field team operates with precision and efficiency, the full-time remote Dispatch Support Agent will manage scheduling, communicate with stakeholders, and resolve real-time issues to maintain high-quality care for members.

Key responsibilities

• Fill same-day and next-day schedule openings by managing waitlists and maximizing utilization
• Execute outbound member outreach to convert open capacity into completed appointments
• Coordinate real-time responses to technician callouts and scheduling disruptions to minimize appointment loss

Required qualifications

• 2+ years of experience in dispatch, scheduling, customer service, or operations
• Comfort managing multiple live conversations (text, chat, radio) simultaneously
• Proficiency with scheduling or CRM software, or ability to learn quickly
• Experience in mobile healthcare, home health, or telehealth operations is a plus
• Detail-oriented mindset with a commitment to accuracy and follow-through