Dispatch Support Specialist
Job Summary
To ensure efficient service delivery, the full-time Dispatch Support Specialist will manage daily logistics for field technicians, coordinating service calls based on urgency and technician expertise while working remotely.
Key responsibilities
- Coordinate and dispatch service calls based on urgency and technician specialty
- Maintain constant communication with field technicians, service managers, and customers for status updates
- Strategically plan the following day's schedule with field supervisors to maximize efficiency
Required qualifications
- 1+ years of professional dispatching experience, preferably in HVAC, plumbing, or electrical trades
- 2+ years of experience in a customer-facing role
- Proficient in Microsoft Outlook, Word, and Excel; experience with ServiceTitan is a plus
- High School Diploma or GED required
Complete Job Description
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