Dispatcher Support Agent

Job Summary

A company is looking for a Dispatcher Support Agent to ensure operational efficiency for the field team.

Key Responsibilities

• Ensure appointments are confirmed at least 24 hours in advance to maximize staff utilization
• Proactively backfill open time slots and reschedule members affected by scheduling conflicts
• Maintain accurate documentation in the CRM and support internal communication regarding scheduling

Required Qualifications

• 2+ years of experience in dispatch, scheduling, or operations
• Proficiency with dispatch or comparable scheduling software
• Excellent organizational skills to manage multiple tasks in a fast-paced environment
• Experience in mobile healthcare, home health, or telehealth operations is a plus