Dispute Analyst

Job Summary

A company is looking for a Dispute Analyst - P2P.

Key Responsibilities

• Arbitrate customer disputes and investigate trading activities to maintain marketplace safety
• Create processes to achieve business goals in customer service and provide feedback for product improvements
• Ensure continuous customer experience surveys and share learning from complaints across the organization

Required Qualifications

• 1+ years of customer-facing experience or as a customer service representative
• Strong IT skills for handling technical queries from customers
• Knowledge of blockchain, crypto, and P2P payments is a plus
• Willingness to work weekends and irregular hours, including night shifts
• A Binance P2P user is highly preferred