Dispute Analyst

Job Summary

Resolving customer disputes and chargeback cases, the full-time Dispute Analyst will work remotely to enhance processes and tools while collaborating with internal teams and external banking institutions.

Key responsibilities

• Review and efficiently resolve payment disputes and chargebacks based on established policies and procedures
• Collaborate with Customer Success and internal groups to address dispute-related inquiries and issues
• Analyze payment exception scenarios and recommend process improvements for daily operations

Required qualifications

• 1 to 2 years of experience in payment chargeback, dispute, or risk investigation
• Strong data analysis and investigative reporting skills
• Ability to document issues, proposed solutions, and training materials
• Proficiency in Excel and other software for creating reports and models
• Understanding of customer account management and service operations