Dispute Analyst

Job Summary

Handling incoming dispute claims and first payment defaults, the remote Dispute Analyst will investigate and process claims in a timely manner while ensuring compliance with regulations and supporting departmental goals.

Key responsibilities

• Intake and analyze dispute claims, ensuring resolution within required timeframes
• Communicate professionally with clients and partners throughout the dispute process
• Research the validity of disputes to determine root causes and assist in resolving issues

Required qualifications

• Associate degree in business, finance, communication, marketing, or related field OR 1 year of relevant experience
• Ability to read and interpret various documents and write routine reports
• Effective speaking skills for communication with groups
• Proficiency in Word Processing, Spreadsheet, and Internet software
• Ability to apply common sense understanding to carry out detailed instructions