Dispute Operations Manager

Job Summary

A company is looking for a Manager, Dispute Operations.

Key Responsibilities

• Manage customer disputes to ensure compliance with relevant rules and standards
• Lead a team of analysts, aligning their work with business priorities and quality standards
• Oversee dispute service providers and prepare regular reporting on disputes for stakeholders

Required Qualifications

• 5+ years of experience with card-not-present disputes and representment experience
• 2+ years of people management experience
• Strong analytical skills with proficiency in business intelligence tools like Looker or Tableau
• Resourceful and self-motivated
• Bachelor's degree in Business Administration or related major; advanced degree preferred