Dispute Operations Supervisor

Job Summary

A company is looking for a Supervisor, Dispute Operations.

Key Responsibilities

• Supervise and coordinate the day-to-day operations of the fraud/non-fraud Chargeback Processing staff
• Monitor quality scores and provide feedback and coaching to staff regarding their performance
• Respond to client/member escalations and ensure timely resolution within department guidelines

Required Qualifications

• Minimum four (4) years supervisory experience or relevant experience in the debit/credit card/financial services industry
• Thorough knowledge of Visa/MasterCard Chargeback Rules and Regulation E & Z
• Proven leadership and organizational skills
• High School Diploma or GED required; Associate's Degree preferred
• Extensive customer service background; Resolution Center experience preferred