Dispute Operations Supervisor

Job Summary

A company is looking for a Dispute Operations Supervisor to oversee and lead a team of Dispute Operations Analysts.

Key Responsibilities

• Supervise daily activities and performance of Dispute Operations Analysts to ensure efficient workflows
• Drive operational excellence by achieving KPI targets related to investigation quality and compliance
• Provide coaching and development to enhance analyst skills and support team growth

Required Qualifications

• High school diploma
• 2+ years of supervisory experience in a call center or fraud operations environment
• Demonstrated ability to coach and motivate employees
• Strong organizational skills with the ability to analyze information
• Proficiency in Microsoft 365 applications