Dispute Resolution Associate

Job Summary

Assisting with compliance and dispute resolution, the full-time Dispute Resolution & Compliance Associate will manage consumer complaints, support credit deletion requests, and respond to disputes while working remotely from Washington, Idaho, Arizona, or Oregon.

Key responsibilities

• Assist with complaints received through various agencies, including the CFPB and Better Business Bureau
• Review, research, and respond to consumer disputes accurately and promptly
• Process written disputes and manage documentation requests via email and telephone communication

Required qualifications

• High School diploma or GED
• Strong prioritization and organization skills to manage multiple responsibilities
• Ability to work independently in a remote queue-based environment
• Experience creating reports utilizing Excel is a plus
• Must reside in Washington, Idaho, Arizona, or Oregon