Dispute Support Specialist

Job Summary

A company is looking for a Dispute Correspondence Support Specialist responsible for supporting the Loan Administration Support Department's Dispute Team.

Key Responsibilities

• Gather and provide written analysis of customer complaints, focusing on business/regulatory errors
• Maintain and update the customer complaint file tracking system to ensure compliance with regulatory guidelines
• Collaborate with internal business units to gather information and resolve open complaints

Required Qualifications

• High school diploma or GED required; college education preferred
• Minimum of two (2) years of related mortgage banking and/or financial industry experience required
• Knowledge of Microsoft Office Suite is required
• Familiarity with relevant industry-specific software packages is preferred
• Strong analytical skills are essential