Disputes Analyst

Job Summary

Working remotely in a full-time capacity, the Disputes Analyst will manage card transaction disputes, investigate claims, and facilitate communication between customers and banking partners while ensuring compliance with card-network rules.

Key responsibilities

• Review fraud and non-fraud card transaction disputes for accuracy and eligibility
• Investigate transaction activity and manage disputes from intake to resolution
• Identify recurring dispute patterns and assist in developing efficient operational processes

Required qualifications

• Proven experience in disputes, fraud investigations, or banking operations
• Strong analytical skills with the ability to make risk-based decisions
• Comfortable using AI tools to enhance operational efficiency
• High agency and ownership with a proactive approach to problem-solving
• Ability to thrive in a fast-paced startup environment