Disputes and Chargebacks Manager

Job Summary

Transforming customer support into a competitive advantage, the full-time remote Disputes and Chargebacks Manager will manage operational success across multiple programs, analyze performance data, and implement strategic solutions to enhance the cardholder experience.

Key responsibilities

• Manage BPO vendor relationships to ensure operational success and adherence to performance standards
• Analyze disputes and chargebacks data to identify trends and drive process optimization
• Lead change management initiatives for new program launches and disputes procedures

Required qualifications

• 7+ years of experience in Disputes & Chargebacks Operations or BPO management
• Strong technical aptitude with experience in Google Suite, case management platforms, and analytical tools
• Proven ability to drive cardholder satisfaction and resolution outcomes
• Familiarity with fintech, banking, or payments, particularly issuer-side dispute processing under Reg E and Reg Z
• Experience using data to drive insights and recommend operational improvements