Disputes Client Liaison Manager

Job Summary

A company is looking for a Manager, Disputes Client Liaison.

Key Responsibilities

• Lead and develop a team managing client relationships related to disputes
• Oversee client communications and serve as a senior escalation point for complex issues
• Advocate for client-driven enhancements and monitor trends across client interactions

Required Qualifications

• Minimum five years of management experience in the credit card/financial services industry
• Thorough knowledge of Visa/MasterCard procedures and FDR systems
• Proficiency in PC Windows-based software, including Word, Excel, and PowerPoint
• Bachelor's degree in HR, Finance, or a related field preferred
• Proven leadership and organizational skills