Distress Passenger Agent

Job Summary

A company is looking for a Distress Passenger Agent.

Key Responsibilities

• Book hotel accommodations and handle emergency relocations for passengers
• Collaborate with scheduling and other departments to resolve passenger-related issues
• Monitor and confirm access to necessary tools and systems, and report any issues to supervisors

Required Qualifications

• Experience in customer service or call center (preferred but not required)
• Willingness to work flexible hours, including evenings and weekends
• Ability to work independently and as part of a team
• Reliable internet connection (minimum 100 mbps) and a quiet home-work environment
• Familiarity with hotel sourcing and market research is a plus