Distributor Services Support Specialist

Job Summary

A company is looking for a Distributor Services Support Specialist.

Key Responsibilities

• Answer an average of 80 inbound calls per day and utilize internal systems to assist customers
• Take product orders, research customer account charges and credits, and handle complaint resolutions
• Represent the company professionally through quality phone conversations and written correspondence

Required Qualifications

• Strong customer service skills focused on providing quality support
• Superior follow-up and cross-functional skills
• Able to adapt and prioritize work to support customers
• Willingness to continuously improve personal skill sets through training
• Experience with internal systems such as AS400, Web, or Salesforce is preferred