Document Specialist

Job Summary

Managing customer inquiries and coordinating with field agents, the full-time Document Specialist will ensure timely and accurate order fulfillment while working remotely from anywhere in the contiguous United States.

Key responsibilities

• Handle customer inquiries and escalations, ensuring timely deployment and accuracy of work orders
• Achieve productivity goals and generate reports on individual metrics for management
• Develop and improve systems for tracking orders to maximize efficiency for customers

Required qualifications

• 1-2 years of legal/litigation support experience, with California experience preferred
• Process-driven with the ability to adapt, multi-task, and manage changing priorities
• Solid computer skills, including proficiency in Outlook, Microsoft Office, and Adobe Acrobat
• Experience in maintaining a customer-focused approach in decision-making
• High attention to detail and accuracy, with a commitment to reliability