Documentation Specialist

Job Summary

A company is looking for a Customer Experience Documentation Specialist to develop and maintain user-facing technical documentation.

Key Responsibilities

• Create and update installation guides, user procedures, and tool administration documents
• Ensure documentation reflects the latest tool updates, support trends, and user needs
• Coordinate regular reviews and updates to maintain compliance with Section 508 standards

Required Qualifications

• Public Trust Clearance or higher (ability to obtain and maintain required background investigation)
• 5-7 years of experience in technical documentation or knowledge management
• Background in federal IT support
• Strong understanding of knowledge management practices using enterprise tools such as Jira, ServiceNow, and SharePoint
• Demonstrated experience with Section 508 compliance standards