DoD Enterprise Operations Engineer

Job Summary

Serving as the primary technical point of contact for customers on the Game Warden platform, the full-time Enterprise Customer Operations Engineer will troubleshoot complex issues, manage support requests, and ensure the operational health of customer environments in a remote setting.

Key responsibilities:

• Manage support requests and troubleshoot incidents across complex cloud-native environments
• Investigate and resolve technical issues related to Kubernetes, cloud infrastructure, and application deployments
• Monitor customer environments to proactively identify and mitigate operational risks

Required qualifications:

• 3-5+ years of experience in technical support engineering or a related technical discipline
• Solid experience deploying and operating cloud-native applications on Kubernetes
• Hands-on experience with major cloud providers (AWS GovCloud, Azure Government, or GCP)
• Familiarity with secure software delivery practices in regulated environments (e.g., FedRAMP High)
• Ability to obtain and maintain a DoD Top Secret security clearance; U.S. citizenship required