DoD Safe Helpline Shift Manager

Job Summary

A company is looking for a DoD Safe Helpline Shift Manager to lead and support a dedicated team providing virtual supervision and guidance for the Safe Helpline.

Key Responsibilities

• Manage and supervise hotline staff, ensuring adherence to operational policies and quality assurance
• Provide direct support to individuals affected by sexual violence, responding to calls and chats
• Monitor performance, provide training, and document staff evaluations and concerns

Required Qualifications

• Bachelor's degree in social work, psychology, or a relevant field
• 2+ years of experience managing paid staff in a crisis intervention or social services environment
• Crisis hotline/intervention experience
• Proficiency in Google Workspace applications
• Must pass background checks and be comfortable discussing issues surrounding sexual violence