DoD Safe Helpline Shift Manager

Job Summary

A company is looking for a DoD Safe Helpline Shift Manager to lead and support a team providing effective support to Safe Helpline users.

Key Responsibilities

• Supervise and manage hotline staff, ensuring compliance with operational policies and procedures
• Monitor helpline sessions, provide training, and evaluate employee performance
• Provide direct support to individuals in the DoD community affected by sexual violence

Required Qualifications

• Bachelor's degree in social work, psychology, or a relevant field
• 2+ years of experience managing paid staff, preferably in environments with multiple work shifts
• Previous experience in crisis hotline/intervention or related fields
• Ability to work under pressure and maintain composure during stressful situations
• Proficiency in Google Workspace applications