DoD Safe Helpline Shift Manager

Job Summary

A company is looking for a DoD Safe Helpline Shift Manager.

Key Responsibilities

• Manage and supervise hotline staff, ensuring adherence to operational policies and quality assurance
• Provide direct support to DoD community members affected by sexual violence through calls and chats
• Monitor performance, conduct evaluations, and provide ongoing training and feedback to staff

Required Qualifications

• Bachelor's degree in social work, psychology, or a relevant field
• 2+ years of experience in crisis hotline/intervention or related fields
• Previous supervisory or management experience
• Proficiency in Google Workspace applications
• Must be comfortable discussing issues surrounding sexual violence