DoD Security Clearance Specialist

Job Summary

Providing 24x7x365 support for mission-critical outages, the full-time fully remote Mission-Critical Outage Support Specialist will manage technical coordination, root-cause analysis, and status reporting for critical outages affecting DLA enterprise infrastructure applications and services.

Key responsibilities:

• Provide on-call support for mission-critical outages and respond rapidly to high-priority incidents
• Coordinate technical response teams and maintain a chronological outage timeline documenting actions and communications
• Support post-event reviews and document corrective actions to prevent recurrence of outages

Required qualifications:

• Active Department of Defense Secret clearance required
• Minimum six years of progressive information technology experience
• At least three years supporting hardware, software, or enterprise service operations
• Experience in diagnosing and resolving technical problems in enterprise environments
• Familiarity with ServiceNow Major Incident Management and ITIL incident/problem management