DOL Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities:

• Handle daily interactions with the American public regarding labor-related questions
• Utilize customer service skills to support consumers with inquiries about paychecks, government agencies, and workplace safety
• Use cloud-based telephony system and CRM tool for research and information gathering

Required Qualifications:

• High School diploma or GED certificate
• Minimum of two years call center customer service experience
• Computer and keyboarding skills for accurate data recording
• Ability to respond to inquiries from physically impaired callers using appropriate equipment
• Equivalent to a low-risk public trust background investigation