Donor Care Coordinator

Job Summary

To support a growing mission, the part-time Donor Care Coordinator will manage the accurate entry of donor and constituent data into the CRM while providing exceptional customer service to donors and the general public, with some in-office responsibilities in Phoenix, AZ.

Key responsibilities:

• Perform data entry of donor information and donations into the CRM, ensuring accuracy and timely processing
• Handle helpdesk tasks and provide high-level customer service to donors and chapters
• Assist in the creation and updating of Standards of Use (SOUs) and Standard Operating Procedures (SOPs)

Required qualifications:

• High school diploma or GED required; Bachelor's degree preferred in a related field
• 1-2 years of experience in customer service, data entry, or a non-profit environment
• Strong proficiency in Microsoft Office applications; experience with NetSuite and/or Salesforce is desired
• Ability to manage large volumes of data entry while maintaining confidentiality
• Must be located in Phoenix, AZ