Driver Support Specialist

Job Summary

Providing exceptional support to independent drivers, the full-time Driver Support Specialist will assist with registration, account management, and address driver concerns in a remote environment.

Key responsibilities

• Deliver first-contact support to drivers regarding deliveries, earnings, and company policies
• Troubleshoot common app and platform issues while escalating complex problems to the appropriate team
• Maintain up-to-date knowledge of platform updates and contribute to a positive work environment

Required qualifications

• Associate degree or higher preferred
• Minimum of 1 year of customer service experience
• Proficient in Google Office Suite
• Experience in the gig economy or familiarity with remote work is a plus
• Ability to work independently and manage multiple tasks simultaneously