DRO Technical Support Representative

Location: Remote

Compensation: To Be Discussed

Reviewed: Tue, Jan 13, 2026

This job expires in: 30 days

Job Category: Customer Service

Employment Status: Independent Contractor

Employer Type: Staffing Agency

Career Level: Entry Level, Experienced

Job Summary

A company is looking for a DRO Technical Support Representative to join their team.

Key Responsibilities

Provide support and monitoring for RouteSmart's DRO web application
Meet all SLAs, including uptime, fix time, and quality standards
Interact with tier 1 support staff and the DRO Technical Product Support Manager to resolve client issues

Required Qualifications

Strong troubleshooting skills
Client-focused with a collaborative and adaptable attitude
Ability to work independently in a fast-paced environment
Ability to maintain composure in high-pressure situations

COMPLETE JOB DESCRIPTION

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