DTC Client Services Director

Job Summary

A company is looking for a Client Services Director (DTC) to lead enterprise-level client strategy across e-commerce accounts and manage a team of Account Managers.

Key Responsibilities

• Lead and manage the full-funnel DTC strategy across paid media, creative, and customer experience
• Oversee forecasting, scenario planning, and investment strategy while ensuring account health and profitability
• Develop and coach a team of Account Managers, maintaining high standards for strategic output and execution quality

Required Qualifications

• 10+ years of experience in DTC, performance marketing, or omni-channel roles
• 5+ years of experience managing enterprise client relationships and complex scopes
• 5+ years of leadership experience
• Bachelor's degree preferred
• Extensive DTC e-commerce experience, preferably in beauty, skincare, or personal care categories