DTC Operations Manager

Job Summary

Owning the performance and clarity of the Shopify store, the full-time DTC Operations Manager will manage customer experience, streamline order operations, and implement systems to enhance efficiency in a remote work environment.

Key responsibilities

• Take full ownership of Shopify store operations and customer experience
• Eliminate inconsistencies across the site and standardize communication regarding shipping and orders
• Build and document SOPs for operational workflows and implement automation to reduce manual tasks

Required qualifications

• 2 to 5 years of experience managing Shopify store operations
• Hands-on experience with order management, fulfillment, and customer service
• Strong understanding of Shopify apps, backend systems, and troubleshooting workflows
• Ability to simplify complex information through strong written communication
• Detail-oriented with a proven track record of identifying inconsistencies