Dutch Technical Support Specialist

Job Summary

A company is looking for a Dutch Technical Support Specialist II to assist clinicians and biomedical teams with sensory equipment.

Key Responsibilities

• Take ownership of support cases and guide users through troubleshooting and setup
• Troubleshoot hardware, software, and connectivity issues while documenting in Salesforce
• Host live remote sessions to reproduce issues and decide on the appropriate resolution path

Required Qualifications

• C1/C2 Dutch proficiency (CEFR or equivalent)
• At least 2 years of experience in technical support involving hardware or software troubleshooting
• Solid understanding of Windows and basic networking
• Experience documenting cases in a CRM like Salesforce
• Curious, proactive, and eager to learn medical device workflows