Dynamics 365 CRM Support Specialist

Job Summary

A company is looking for a Dynamics 365 CRM Support Specialist to manage and support their enterprise CRM platform.

Key Responsibilities

• Provide end-user support and troubleshoot issues within the CRM platform
• Train users and manage support tickets to enhance user experience
• Collaborate with internal stakeholders to improve workflows and contribute to system enhancements

Required Qualifications

• 3+ years of customer support experience, including at least 1 year as a software subject matter expert
• 1+ year of hands-on experience with Microsoft Dynamics 365
• Strong experience in supporting enterprise CRM systems and end users
• Experience managing and resolving support tickets
• Proficiency with Microsoft Office applications