Dynamics 365 Customer Service Engineer

Job Summary

Dynamics 365 Customer Service Engineer provides full-time support and administration for Dynamics 365, including troubleshooting and issue resolution for end-users in the Veterans Affairs enterprise.

Key Responsibilities

• Provide Tier 2 support for Dynamics 365 end-users, including troubleshooting and issue resolution
• Investigate and resolve complex issues related to Dynamics 365 applications and integrations
• Develop and maintain documentation for support processes and solutions

Required Qualifications

• Bachelor's degree in computer science, information technology, or a related field plus 2 years of experience, or 8 years of additional relevant experience may substitute for education
• Minimum of 2 years of experience in a Tier 2 support role focused on Dynamics 365
• Strong understanding of Dynamics 365 Customer Service (CRM)
• Proficiency in troubleshooting and resolving Dynamics 365-related issues
• Experience with Dynamics 365 configuration, customization, and integration