E-Channel Customer Support

Job Summary

Providing exceptional customer support, the full-time remote E-Channel Representative will assist clients with online banking inquiries, including bill pay, mobile products, and secure communications through various channels such as calls, email, and chat.

Key responsibilities

• Assist customers with E-Channel needs through inbound calls, secure and non-secure email, and online chat
• Handle escalated inquiries related to e-channel questions, including technical issues and account maintenance
• Maintain a strong understanding of digital products and services, ensuring compliance with banking regulations

Required qualifications

• High school diploma or equivalent; college education preferred
• Previous call center experience and/or written customer communication preferred
• Proficient computer skills relevant to Outlook, Word, Excel, and PowerPoint
• Solid knowledge of web or mobile-based support and online technical troubleshooting
• Able to work weekend hours on a rotating basis