E-Channel Customer Support Representative
Job Summary
Supporting customers with online banking and digital services, the remote E-Channel Customer Support Representative will manage inbound inquiries, assist with account maintenance, and provide exceptional service in a contract position.
Key responsibilities
- Manage inbound customer inquiries related to online and mobile banking platforms via calls, emails, and live chat
- Assist with account maintenance, troubleshooting browser compatibility, and password resets
- Support social media customer service efforts and collaborate with sales and service teams to identify opportunities
Required qualifications
- High school diploma or equivalent; college preferred
- 2-5 years of call center or customer support experience
- Proven ability to handle 80-100 calls daily in an online banking environment
- Strong proficiency in Outlook, Word, Excel, and PowerPoint
- Solid knowledge of web and mobile support, including troubleshooting browsers and compatibility issues
Complete Job Description
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