E-Commerce Customer Service Agent

Job Summary

A company is looking for a Customer Service Phone Agent (E-Commerce) to provide outstanding service and support to customers.

Key Responsibilities

• Answer incoming customer calls and assist with inquiries regarding products and orders
• Resolve customer complaints and process orders, returns, and exchanges accurately
• Promote and upsell products while maintaining a positive customer experience

Required Qualifications

• High school diploma or equivalent; additional education in customer service or sales is a plus
• Minimum of one year of experience in an e-commerce environment
• At least one year of experience in a phone support role
• Minimum of three months of sales experience