E-Commerce Customer Service Associate

Job Summary

A company is looking for an E-Commerce Customer Support Representative.

Key Responsibilities

• Assist customers with placing orders over the phone, ensuring accuracy and a positive experience
• Provide clear information about products, sizing, and availability to help customers make informed decisions
• Support customers with payment concerns, website navigation, and online ordering issues

Required Qualifications

• 1-2 years of customer service experience is required
• Ability to perform repetitive tasks while maintaining focus and consistency
• Adaptability to evolving procedures and processes
• Empathy and patience in handling customer inquiries and concerns