E-commerce Customer Support Agent

Job Summary

A company is looking for a Customer Support Agent for an eCommerce account.

Key Responsibilities

• Manage customer support tickets via Zendesk, primarily email-based
• Handle post-sale inquiries including order cancellations, returns, exchanges, and shipping issues
• Respond to customer inquiries within a 48-hour resolution window

Required Qualifications

• Prior experience in e-commerce customer support, preferably in fashion
• Hands-on experience with Zendesk or similar ticketing platforms
• Ability to learn brand tone, policies, and product catalogs quickly
• Experience supporting returns, exchanges, and logistics-related issues
• Comfortable handling high ticket volumes