E-Commerce Operations Specialist

Job Summary

A company is looking for an E-Commerce Customer Service Representative / Operations Specialist.

Key Responsibilities:

• Supervise and coach a team of Customer Experience Agents managing customer interactions
• Oversee the full lifecycle of customer orders and coordinate with third-party sellers for fulfillment issues
• Maintain records of customer interactions and generate reports to identify trends and improve service delivery

Qualifications:

• 2-3 years of relevant experience in customer support, order management, or operations
• Strong organizational skills and ability to manage priorities in a fast-paced environment
• Proficiency in Microsoft Excel, Outlook, and order management systems
• Experience with CRM platforms like Salesforce is preferred
• Entrepreneurial mindset with a customer-first approach