E-commerce Support Agent
Job Summary
To support a temporary part-time role, the E-commerce Support Agent will manage order lifecycles and customer communications remotely, ensuring accurate order processing and timely resolution of issues while working 10 hours per week for 2 weeks.
Key responsibilities
- Manage the full order lifecycle, including processing, production, and shipping, in collaboration with internal teams
- Monitor and resolve late or at-risk orders to maintain strict service level agreements (SLAs)
- Provide customer and account support via email and phone, ensuring prompt and professional communication
Required qualifications
- Proven experience with Zendesk and Shopify
- Hands-on experience with Order Desk or similar order management platforms
- Proficiency in G Suite and Microsoft Office Suite, particularly Excel
- Prior experience in customer service within an e-commerce or fast-paced operational setting
- Familiarity with retailer/vendor portals or the home decor industry is a plus
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 46,304 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
