E-Commerce Support Specialist

Job Summary

A company is looking for an E-Commerce Customer Support Specialist to provide exceptional customer service in a fast-paced online retail environment.

Key Responsibilities:

• Provide customer support across various channels, addressing inquiries and resolving issues
• Utilize customer support systems like Gorgias and Shopify to manage support tickets and document interactions
• Collaborate with the eCommerce operations team to enhance customer experience and streamline processes

Required Qualifications:

• 2-4 years of experience in a customer service or support role, preferably in e-commerce
• Familiarity with customer support software, particularly Gorgias and Shopify
• Ability to manage multiple inquiries concurrently in a dynamic environment
• Proven ability to work independently and as part of a team
• Positive attitude and a strong desire to assist customers