E-Delivery Team Lead

Job Summary

A company is looking for an E-Services - E-Delivery Team Lead to manage day-to-day operations of the E-Delivery staff in a remote setting.

Key Responsibilities:

• Monitor day-to-day operations and assist with scheduling, reporting, and issue resolution
• Support staff development and ensure adherence to policies and procedures
• Act as the primary point of escalation and represent the team in the absence of the E-Delivery Manager

Required Qualifications:

• 3 or more years of progressive financial institution experience, with at least 2 years in a senior role in a contact center
• Previous customer service experience
• 2-year college degree or equivalent related experience
• Experience in a supervisory position within call center operations (preferred)
• Experience with system conversions and/or implementations (preferred)