E-Learning Support Specialist

Job Summary

A company is looking for an E-Learning Support Specialist I to manage daily support for partner learning management systems and exam platforms.

Key Responsibilities

• Resolve and respond to tickets submitted by faculty and students
• Prepare, maintain, and troubleshoot issues for exams and courses within the LMS
• Conduct student and faculty orientations, including office hours for online orientations

Required Qualifications

• Bachelor's degree or equivalent industry experience of 1-3 years
• Experience with Learning Management Systems (LMS)
• Technologically independent and able to work as part of a virtual team
• Must successfully pass a background check
• Familiarity with tools such as MS Office Suite and ticketing systems