E-Learning Support Specialist
Job Summary
Managing daily support for partner learning management systems and exam platforms, the full-time E-Learning Support Specialist I will resolve tickets, prepare and troubleshoot course and exam issues, and conduct orientations in a remote environment.
Key responsibilities
- Resolve and respond to tickets submitted by faculty and students
- Prepare, maintain, and troubleshoot issues for exams and courses within the LMS
- Attend and conduct student and faculty orientations, including office hours for online orientations
Required qualifications
- Bachelor's degree or equivalent industry experience of 1-3 years
- Experience with Learning Management Systems (LMS)
- Strong organization and communication skills
- Technologically independent and able to work as part of a virtual team
- Must successfully pass a background check
Complete Job Description
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