EAP Coordinator

Job Summary

A company is looking for an EAP Coordinator (Remote U.S.) to ensure effective delivery of nonclinical components within EAP services.

Key Responsibilities

• Conduct outreach calls and telephonic surveys to connect clients with services
• Respond to EAP Consultant's requests for client appointment setting and coordinate provider outreach
• Maintain accurate client records and adhere to corporate policies, including HIPAA regulations

Required Qualifications

• High School Diploma or GED equivalent
• 2+ years of call center experience, preferably in EAP or healthcare
• Proficient in typing and data entry, with demonstrated proficiency in Microsoft Office applications
• 1+ years of customer service experience in a call center environment
• Ability to read and interpret benefits and account information