EAP Customer Support Associate

Job Summary

A company is looking for a Work-life Customer Support Associate - EAP.

Key Responsibilities

• Respond to incoming calls from individuals seeking emotional support or mental health resources
• Create a safe and supportive environment for members and assess clinical risk for appropriate referrals
• Document all interactions in real-time while ensuring compliance with HIPAA and internal policies

Required Qualifications

• 1-2 years of experience in a call center, help line, or customer support environment
• At least 1 year of experience in a social, psychological, or human service field providing client support
• Technologically proficient with basic computer knowledge
• Ability to maintain a private and distraction-free workspace with reliable internet
• High school diploma or equivalent required; Bachelor's degree in a related field preferred