EAP Provider Relations Coordinator

Job Summary

To support provider engagement initiatives, the full-time EAP Provider Relations Coordinator will manage relationships with network providers, ensure smooth communication, and assist with recruitment efforts while working remotely within the United States.

Key responsibilities:

• Track and document provider responses, assessing geographical coverage
• Coordinate with the Credentialing department to ensure timely completion of credentialing documents
• Manage incoming calls from network providers, addressing inquiries related to client benefits and appointment settings

Required qualifications:

• High School Diploma or GED equivalent
• 2+ years of customer service experience, preferably in a healthcare setting
• Intermediate proficiency in Microsoft Office applications, including Word and Excel
• Experience in a coordinator role, ideally within a call center environment
• Ability to handle confidential information with discretion