Job Summary
A company is looking for an EBC Support Specialist to provide high-quality client, carrier, and member-focused service.
Key Responsibilities:
- Answer questions and resolve issues from clients, carriers, and others
- Perform data and file reconciliation processing
- Research and analyze issues to address root cause and prevent recurring problems
Required Qualifications:
- 2-5 years previous Benefit or Insurance Customer Service experience preferred
- Ability to learn quickly and adapt to technical knowledge and skills
- A sense of urgency and ability to prioritize to meet deadlines
- Above average keyboarding skills
- Must be available to work an 8-hour shift anytime between 8:00am - 5:00pm, Monday through Friday, and overtime as needed
