Echo Scheduler

Job Summary

To support patient access, the part-time remote Echo Scheduler will manage incoming communications and online requests, perform patient registration and scheduling, and ensure high-quality service for patients and referring providers.

Key responsibilities

• Coordinates registration and scheduling for new patient appointments
• Documents patient demographic, medical, financial, and referral information in compliance with department procedures
• Answers calls, triages inquiries, and provides information to patients regarding the practice and hospitals

Required qualifications

• High School Diploma or Equivalent required
• 0-1 year of customer service experience in a contact/call center environment required
• Experience in a medical office or healthcare setting preferred, with Epic experience
• Basic computer skills, including proficiency in Microsoft Outlook and Excel
• Ability to handle a high volume of calls in a fast-paced environment